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Privacy Policy

Your Privacy

Poptents take our customers privacy very seriously and are committed tor respecting that privacy. Generally visitors can visit poptents.eu without giving away any information. We do collect some anonymous information which helps us to analyse our website which we use to provide a better service.

Privacy Policy

This privacy policy describes the personal data collected or generated (processed) when you use Poptents websites (“Sites”).It also explains how your personal data is used, shared and protected, what choices you have relating to your personal data and how you can contact us.

Poptents are referred to as “Poptents”, “our”, “we” or “us” in this privacy policy.

WHAT Personal Data Do We Collect and WHEN?

We ask you for certain personal data to provide you with the products or services you request. For example, when you make purchases, contact our consumer services, request to receive communications or create an account.

This personal data includes your:

  • contact details including name, email, telephone number and shipping, billing address;
  • login and account information
  • personal details including purchase history;
  • payment or credit card information, if you opt in to save this information; or
  • personal preferences including your wish list as well as marketing and cookie preferences.

When interacting with our Sites, certain data is automatically collected from your device or web browser. More information about these practices is included in the “Cookies and Pixel Tags” section of this privacy policy below.  This data includes:

  • Cookies, IP addresses, referrer headers, data identifying your web browser and version, and web beacons and tags.

WHY and HOW Do We Use Your Personal Data?

  • We use your personal data in the following ways:
  • To Provide the Features of the Sites, Apps, and Services You Request
  • When you use our Sites, we will use your personal data to provide the requested product or service.  For example, if you make a purchase on poptents.eu or poptents.uk; or participate in an event or promotion, we will use the contact information you give us to communicate with you about the purchase, event or promotion. If you contact our consumer services, we will use information about you, such as delivery or payment information, or the product you have purchased to help you resolve a problem or question.

To Communicate Information about our Products, Services, Events and for Other Promotional Purposes

  • When you consent, we will send you marketing communications and news concerning Poptents products, services, events and other promotions.  You can opt-out at any time after you have given your consent.
  • If you are an existing customer of Poptents (for example, if you have placed an order with us), we may use the contact details you provided to send you marketing communications about similar Poptents products or services where permitted by applicable law (unless you have opted-out). In other cases, we ask for your consent to send you marketing information. We may use the information that you provide to us as well as information from other Poptents products or services - such as your use of Poptents Sites

To Operate, Improve and Maintain our Business, Products and Services

  • We use the personal data you provide to us to operate our business.  For example, when you make a purchase, we use that information for accounting, audits and other internal functions.  We may use personal data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our Sites and Apps.

To Protect Our or Others' Rights, Property or Safety

  • We may also use your personal data about how you use our Sites and Apps to prevent or detect fraud, abuse, illegal use, violations of our Terms of Use, and to comply with court orders, governmental requests or applicable law.

For General Research and Analysis Purposes

We use data about how our visitors use our Sites, Apps and services to understand customer behaviour or preferences.  For example, we may use information about how visitors to our sites search for and find products to better understand the best ways to organize and present product offerings in our websites.

SHARING of Your Personal Data

Poptents Sharing

  • Third party service providers processing personal data on Poptents behalf, for example to process credit cards and payments, shipping and deliveries, host, manage and service our data, distribute emails, research and analysis, manage brand and product promotions as well as administering certain services and features.  When using third party service providers we enter into agreements that require them to implement appropriate technical and organizational measures to protect your personal data. 
  • Other third parties to the extent necessary to: (i) comply with a government request, a court order or applicable law; (ii) prevent illegal uses of our Sites or violations of our Sites’ Terms of Use and our policies; (iii) defend ourselves against third party claims; and (iv) assist in fraud prevention or investigation (e.g., counterfeiting). 
  • to any other third party where you have provided your consent.

 

MANAGEMENT of Your Personal Data

Your personal information will be retained for as long as is necessary to carry out the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). In general, this means that we will keep your personal data for as long as you keep your Poptents account. For personal data related to product purchases, we retain this longer to comply with legal obligations (such as tax and sales laws and for warranty purposes)

YOUR RIGHTS Relating to Your Personal Data

You have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) correction of your personal data if it is incomplete or inaccurate; or (iv) deletion or restriction of your personal data in certain circumstances provided by applicable law. These rights are not absolute. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time.

If you like would to request a copy of your personal data or exercise any of your other rights, please contact us..

Opting Out of Direct Marketing

If you have a Poptents account, you can opt-out of receiving Poptents marketing communications by modifying your preferences in the "view or change my profile" section of our Sites. You can also opt-out by modifying your email or SMS subscriptions by clicking on the unsubscribe link or following the opt-out instructions included in the message. Alternatively, you can contact us.

 

Cookie Information

Cookies are small bits of text used by a browser to store information on your computer’s hard drive. Each cookie can only be read by the web server that originally issued it. Cookies cannot profile your system or collect information from your hard drive. Cookies have always been collected by websites but now have to tell you that they are being collected. Poptents uses cookie information to let our website know that you have visited previously and allows you to not have to re-enter information multiple times. We do not use cookies to store card/bank details, address information or any other personal information.

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