Frequently Asked Questions
Can I pay by debit card, bank transfer or cheque?
Yes, please call customer care on 01 9061888 (opening hours 9.30 am - 5.30pm) Mon - Fri
Do I have to pay VAT if I am outside UK ?
No not if you are an EU VAT regisitered company you don't have pay VAT. Register for VAT EXEMPT withyour VAT number, company name, address, telephone we will contact youback. The goods must be delivered to the VAT registered address.
Do Poptents print logos on the Covers?
We fully print roof and walls click here to see
Do poptents really set up in seconds?
They suredo, and without rushing! Poptent scissor-action "X" trusses built into the frame do the work for you as you open and close your poptent. The top stays attached to the frame, so there aren't any loose parts or tools needed. Even our large poptents sets up in minutes
Do Poptents send out brochures ?
Sorry we don't send out brochures as we are updating our product regularly.
Colours for Poptents?
All our Gazebos / Poptents Extreme range come with same colour walls as roof.
Can I use my poptent anywhere? What about outdoors?
Poptents arefree-standing shelters that need no guy wires. They'll stand securelyon grass, dirt, or pavement without ropes or poles, makingthem perfect for any event. Poptents have durable fabric that can betreated to resist fire, rot, mildew, water, and ultraviolet rays. And the Poptent is very portable, folding easily and compactly into its own carrying bag.
Special care should be taken during certain weather conditions, such as rain, snow, hail, sleet, high winds, and other environments where excess pressure is placed on the shelter.When it starts to rain or snow, you must take care to prevent the moisture from accumulating. And as the winds increase to the point where the unit may blow over or add stress to the structure, you must take down your Poptent.
Is the Poptent top waterproof?
All of the shelters we manufacture are 100% water resistant. Water resistant will repel the water
What sizes of Poptents do you have available?
Poptents come in a full range of models and sizes to suit your needs, from a small 2m x 2mto the 4 x 8 meter.
Who do I contact if I have any questions or problems?
All poptents products are constructed with the highest quality materials and are thoroughly inspected before being shipped. Should you happen to have any questions or concerns, please email our expert Customer Service Department. All poptents products are backed with our guaranteed warranty.
How do I return an item purchased here?
Our policy on returns is simple.We want you to be happy with your purchase. Here is how it works:
We delivered the wrong item: If we sent you the wrong merchandise, then we will make good on that order. Simply click here Your order arrived damaged:We make every reasonable effort to ensure that your merchandise arrived undamaged. Occasionally, the contents get a bit tossed around and bruised up. In the rare case that your merchandise is dented, torn, or otherwise impaired, simply click here
How soon will my order be processed?
Each and every order we receive is important to us. We ship Monday through Friday, except for holidays. Almost without exception, if we have your products in stock, your order will ship within 24 hours from placement of order. Custom and out-of-stock orders will be processed as quickly as possible and with the same care that has made poptents the top choice throughout the Europe
What currency do we accept?
We accept STG, EURO currencies in cheque's (Made payable to poptents), Bank Transfer, BACS and Credt Card